Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at waparts@redlinecranes.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at waparts@redlinecranes.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at waparts@redlinecranes.com.au.

Refund & Returns Policy – Wholesale Crane Parts Australia

Last updated: 25th September 2025 

At Wholesale Crane Parts Australia, we want you to be confident in your purchase. Please read our Refund & Returns Policy carefully, as it forms part of our Terms of Service.

Confirming the Correct Parts

To make sure you receive the correct part for your vehicle or machinery:

  • Please provide us with photos or part numbers from the original component before purchase.

  • Our skilled technicians are available to help with any compatibility or technical questions — contact us before ordering if you’re unsure.

  • We are not responsible for any costs if parts are ordered without verification from our staff. Incorrect orders may result in additional shipping charges, and may also incur a restocking and handling fee.

Shipping Information

  • Delivery Times: Delays may occur due to courier or supply chain issues beyond our control. Our delivery partners will always work to deliver items as quickly as possible.

  • Customs & Duties: Customers are responsible for any customs or import duty charges that may apply.

  • Shipping Options: We offer multiple shipping options and deliver to most areas across Australia.

  • Order Tracking: Once your order is processed, you will receive a tracking number via email.

  • Using Your Own Freight Company: If you choose to arrange your own freight, please provide all details before checkout so we can ensure accurate delivery.

  • Delivery Details: Customers must ensure correct delivery address and contact information at checkout. Redelivery fees may apply for undeliverable parcels due to incorrect details.

  • Delivery Hours: Deliveries are made during normal business hours (9am–5pm, Monday to Friday). No deliveries are made on weekends or public holidays.

  • Liability: We are not liable for delays, losses, or damages caused by the carrier, or for issues arising from incorrect details provided at checkout (including missing contact numbers required for bulky deliveries).

Warranty Information

  • Warranty Period: 12 months or 1000 hours of product use, whichever occurs first.

  • Claim Process:

    1. Contact us via email with your order number, proof of purchase, and description of the fault.

    2. We will provide a warranty claim form and return instructions.

    3. Return the faulty part with proof of purchase and the completed claim form.

  • Exclusions: Warranty does not cover:

    • Incorrect installation

    • Contamination by foreign materials

    • Modifications outside OEM specifications

    • Misuse, abuse, or external damage

  • Sequential Costs: We are not liable for removal/reinstallation costs, downtime, or related expenses.

Returns Policy

  • Returns must be initiated within 30 days of purchase. Returns after this time will not be accepted.

  • Items must be unused, undamaged, in original packaging, and in resalable condition.

  • Non-returnable items: Computer modules and electrical components cannot be returned once delivered.

  • Refunds will be processed within 14 business days once the item is received and inspected.

  • Restocking and handling fees may apply to incorrectly ordered parts.

Collection / Pick-up

  • Orders may be collected from our Kewdale warehouse (Perth, WA) by arrangement.

  • Pick-up must be scheduled in advance, and items must be fully paid for before collection.

Contact & Support

For assistance with your order, returns, or warranty claim, please contact us: